Customer Support Services
Our team acts as an extension of yours to handle customer support with care. We handle all customer interactions and solve your customer problems before they become problems for you.
Inquiry and Issue Resolution
Handling customer inquiries and resolving issues quickly is key to customer satisfaction. Our support team manages everything from routine questions to more complex problems. With us, you can be rest assured that your customer queries are handled professionally.
24/7 Customer Support
Business doesn’t stop after hours, and neither does our support. We offer round-the-clock customer service, giving your customers access to help whenever they need it. Our 24/7 service increases customer satisfaction and builds customer trust and loyalty.
Complaint and Feedback Management
Complaints are opportunities to build loyalty and our team is trained to manage them effectively. We handle customer complaints with care, ensuring each issue is resolved to the customer’s satisfaction. Plus, we collect and analyse feedback to help you understand customer concerns and improve your service.
Multi-channel Support (Phone, Email, and Chat)
Today’s customers expect support across various channels, and we can deliver it. We offer phone, email, and live chat support, so your customers can reach you on their preferred platform. Our multi-channel approach ensures that no matter how they reach out, they get the best experience every time.
Customer Interaction Reporting
Understanding your customers’ needs is essential for growth. We provide detailed reports on customer interactions, including insights on inquiries, and complaints. With these insights, you can make informed decisions to improve service quality, address recurring issues, and improve the customer experience.
other services
We connect businesses like yours to the right IT experts for your team. Finding the right person with the right skills can be quite hard but it will save you millions and we’re right here to help you find them.
Managing IT support on your own can be costly and time-consuming. This is why we provide IT support services tailored to your business so you can save money, stay productive and still have a team dedicated to your business.
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Office
Lekki Peninsula Scheme 2
Block 63, Plot 15A, Eti-Osa, Lagos 234001
Contact
Email: contact@supportgene.com
Call us: +234 806 501 0357
WhatsApp: +234 807 328 4593